Responsible Gambling

At Casino Rewards, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, tools, and resources available to help you stay in control.

Our Commitment

Casino Rewards operates under strict responsible gambling guidelines and is dedicated to protecting vulnerable players, including minors and those at risk of developing gambling-related harm. We continuously review and update our practices to align with the latest industry standards and New Zealand regulations.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about your gambling habits
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

Casino Rewards provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately and increased only after a 7-day cooling-off period.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your limit is reached, you will be automatically logged out of your account.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have spent during your current session.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from Casino Rewards for a period of your choice, ranging from 6 months to permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected].

Account Cooling-Off Period

If you need a short break, you can request a temporary account suspension for 24 hours, 7 days, or 30 days without committing to a full self-exclusion.

Protecting Minors

Casino Rewards strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all accounts and reserve the right to request additional documentation at any time. If we suspect that a minor is attempting to use our services, the account will be immediately suspended pending investigation.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Gambling Blocking Software

If you wish to block access to online gambling websites on your devices, we recommend the following tools:

• Gamban – blocks gambling websites and apps across all your devices
• BetFilter – comprehensive gambling blocking software
• GamBlock – blocks access to gambling sites and apps

Help and Support in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. Please reach out to one of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for anyone affected by gambling harm, including family members and friends.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Te Ara Whitiki – Māori Gambling Support

Culturally appropriate gambling support services are available for Māori communities through the Problem Gambling Foundation.

• Website: www.pgf.nz/services/maori-services
• Phone: 0800 664 262

Gamblers Anonymous New Zealand

Gamblers Anonymous offers peer support meetings for people who want to stop gambling.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Never gamble to recover losses
• Take regular breaks during gaming sessions
• Do not gamble when you are stressed, upset, or under the influence of alcohol
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Never borrow money to gamble

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance setting up any of the tools described on this page, please do not hesitate to contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard

Our support team is available around the clock and will respond to all responsible gambling requests as a priority.

This page was last updated in June 2026. Casino Rewards is committed to reviewing and updating its responsible gambling policies regularly to ensure they reflect current best practices and New Zealand regulatory requirements.